Refund Policy

Effective date: October 13, 2026

Halo includes a 14-day free trial with no payment method required, so you can explore the app before buying.

1. Refund Window

You may request a refund within 14 calendar days of the original purchase or a paid renewal. This policy covers eligible direct purchases of Halo, including lifetime licenses and paid subscriptions. Requests received after this period may still qualify where required by applicable law.

2. How to Request a Refund

Email r.support@redstoneinvente.com within 14 days of the charge. Include your purchase email address, order or transaction number if available, and the date of purchase. We will help process the request through the relevant payment provider.

3. Subscription Cancellation

You can cancel recurring subscriptions to prevent future renewals. Cancellation alone does not automatically request a refund for a previous charge. Contact us within the 14-day window if you also want a refund.

4. App Store Purchases

Purchases made through Apple's App Store are subject to Apple's refund request and processing procedures. Request an App Store refund directly from Apple. We cannot directly issue refunds for purchases processed by Apple.

5. Billing Errors and Consumer Rights

Contact us about duplicate or incorrect charges even if the 14-day window has passed. Nothing in this policy limits consumer rights or remedies provided by applicable law.

6. License Status After Refund

After a refund, the associated Halo license, activation, or paid subscription entitlement may be revoked or deactivated, subject to applicable law.

7. Payment Processing

Direct purchases processed by Paddle may be refunded through Paddle's merchant-of-record and billing procedures. Refund posting times depend on the payment method and provider.

8. Contact

For refunds or billing questions, contact Redstoneinvente at r.support@redstoneinvente.com.